Right of withdrawal (C. consum. art. L 121-21):

From the date of delivery of your order, if you are an individual, the consumer has a period of 14 days to exercise his right of withdrawal and return his order to us at the latest within 14 days of his request. However, incomplete, worn, damaged or soiled products are not taken back.

When the 14-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.

Please note that the return costs are the responsibility of the customer.

In accordance with Ordinance No. 2001-741 of August 23, 2001, this withdrawal period does not apply to made-to-measure products.

Exchange a product

We advise you to send us an email atcompta@elletech.fr by telling us:

- the returned product

- the reason for return

- the desired product in exchange

Then return your product by following the advice below.

Return a product: Return to be made by La Poste.

In order to proceed with the return of your product in the best conditions, please respect these few tips.

- Use the original packaging to return your equipment. Indeed, its size is normally adapted to your equipment. If you no longer have it, opt for a neutral box of the same size, or a Colissimo box.

- Concerning the shoes, the soles must be devoid of gravel, marks or scratches (prefer an indoor fitting). For the return of these, do not use the original box as the shipping box. Place the shoebox in another suitable box.

- Be sure to return all the labels affixed to the original product (do not remove or cut them).

- A package returned damaged or incomplete will be refused to the carrier when it arrives at our warehouse and will therefore be returned directly to you.